Satisfaction is boring.

Satisfaction is boring.

Satisfaction is boring.

We live for customer delight.

We live for customer delight.

We live for customer delight.


Here's our 100 most recent customer ratings:

Here's our 100 most recent customer ratings: Here's our 100 most recent customer ratings:
Excellent!
99
Okay
1
Not Good
0
Excellent!
99
Okay
1
Not Good
0
Excellent!
99
Okay
1
Not Good
0

Measuring Customer Delight

Sure, there are ways of guessing how happy your customers are--average hold times (ours is 8 seconds), response times, resolution times, etc. Those are perfectly acceptable methods when every customer interaction with your Helpdesk is a one-off and the detached voices on the other end of the line all blend together.

That's not us. Our technicians work side-by-side with our customers on a regular basis. When you know someone you don't speculate about how they're feeling--you ask.

That's why each time a member of our support team touches a ticket (creates, updates, or solves one), the resulting email notification to our customers includes a request to rate that interaction by clicking one of three options: Excellent, Average, or Not Good. This one simple question lets us know if we're delighting our customers and, if not, helps to focus our attention on what we can improve.

How can we help?

Got a question about these stats or our services in general? Want to know how IT Freedom can help make your business technology an asset instead of a burden? Shoot us an email and we'll get in touch!